Excelsior Hair Return Policy: 

Returns are accepted within 30 days of the delivery date.

Items must be in original condition, unused and in original packaging. 

How To Return An Item: 

Contact us at excelsiorhairllc24@gmail.com to initiate a return.

We will provide you with a return shipping label and instructions. 

Securely pack the item and ship it back to us with the original packaging. 

Refunds will be processed back to original payment within 4-7business days. 

Exchanges:

To exchange an item, please return the original item in original packaging and place a new order. 

Damaged or Defective Items 

If your item arrives damaged or defective please contact us immediately with videos and pictures and we will work with you on our next steps. 

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